Responsibilities

• Coordinate daily operations including service, housekeeping, production, purchasing, and admin to ensure efficient operations.
• Deliver excellent service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Ensure compliance with sanitation and safety regulations.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Regularly review market prices and research new suppliers
• Control operational costs and identify measures to cut waste.
• Promote the Restaurant brand in the local community through word-of-mouth and other relevant channels.
• Recommend ways to increase customer reach
• Manage the restaurant’s good image and suggest ways to improve it.
• Organize and supervise shifts.
• Train new and current employees on proper customer service practices
• Appraise staff performance and provide feedback to improve productivity.
• Implement policies and protocols that will maintain future restaurant operations.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.

Qualifications

• Diploma or Degree in Hospitality or relevant field of study
• Minimum 3 years on a similar role
• Good leadership and people management skills
• Good in planning and organization skills
• High integrity in managing the business process
• Proven customer service skills
• Ability to work under minimum supervision and deliver results