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Job Purpose

The Restaurant Supervisor is responsible for overseeing the operations of the restaurant, ensuring adherence to the highest standards and efficiency in service delivery.

Key duties and responsibilities

• Uphold all restaurant policies and standards for quality and safety.
• Conduct regular operational reviews to identify and solve issues, ensuring continuous improvement.
• Supervise and guide staff, delegating tasks to achieve restaurant goals.
• Train staff in safety, sanitation, and food hygiene, and ensure compliance.
• Monitor food preparation to maintain quality and presentation.
• Facilitate effective collaboration between front and back of house for smooth service.
• Assist with menu development based on guest feedback.
• Manage inventory of kitchenware and liaise with vendors for necessary supplies.
• Keep detailed financial records, tracking daily, weekly, and monthly revenue and expenses.
• Collaborate with external partners like Jumia, Glovo, and Uber Eats for delivery services.
• Coordinate daily tasks across service, housekeeping, production, and administration.
• Deliver and optimize customer satisfaction and service quality.
• Handle customer complaints with promptness and accuracy.
• Comply with health and safety regulations.
• Anticipate needs for supplies and manage vendor relationships.
• Manage costs and implement waste reduction strategies.
• Enhance the restaurant’s local reputation and broaden customer base.
• Maintain and improve the restaurant’s public image.
• Organize work shifts and oversee staff performance.
• Train staff in customer service and conduct performance reviews.
• Enforce protocols for sustained operation and future growth.
• Produce comprehensive financial and operational reports regularly.
• Undertake additional tasks as required.

Minimum Qualification Requirements

• Diploma in Hotel Management, preferably with a specialization in Food & Beverage Service.
• Over 2 years of experience in a busy hotel or restaurant environment.
• Proven expertise in restaurant operations and techniques.
• At least 1 year of experience in a leadership role.
• Male Candidates are advised to apply