• Our client, a well-established and fast-paced restaurant in Nairobi, is seeking to hire a Restaurant Supervisor who is proactive, energetic, and experienced in managing a busy restaurant environment. The ideal candidate is someone who can lead a team, ensure smooth daily operations, and deliver excellent customer service under pressure.

Key Responsibilities:

• Supervise daily front-of-house and back-of-house operations to ensure seamless restaurant functioning.
• Manage restaurant staff including scheduling, delegation of duties, and performance monitoring.
• Ensure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally.
• Monitor stock levels, place orders, and ensure proper inventory management.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Assist in training new staff and implementing service standards.
• Prepare daily reports on restaurant activities, sales, and staff performance.
• Coordinate with kitchen staff to ensure timely food preparation and delivery.
• Maintain cleanliness, order, and ambiance of the restaurant at all times.

Requirements:

• Minimum of a Diploma in Hospitality Management or related field.
• At least 3 years of experience in a supervisory role within a busy restaurant environment.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and thrive under pressure.
• Excellent customer service and problem-solving abilities.
• Knowledge of food safety and hygiene regulations.
• Computer literate with working knowledge of POS systems.
• Flexible and willing to work long hours, including weekends and public holidays.