Principle Accountabilities

• Perform call back verification for loan applications and statements.
• Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.
• Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.
• Monitor fulfilment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfilment takes the shortest time possible
• Ensure that applications have been properly onboarded in the system and invoices submitted to the employers.
• Provide MIS on quality of applications through analysis, reports and updates for decision making by business.
• Follow up for timely receipt of loan repayment instalments and application of the same on time.
• Escalate cases of non-payment / default to the client scheme administrator and debt collection team.
• Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis
• Issuance of stop orders of the cleared loans to companies.
• Manage customer issues, queries and complaints as well as deliver high quality service.
• Any other duties as maybe assigned by the line manager.

Key Competencies and Skills

Technical Competencies

• Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills.
• Astute Business acumen and commercial awareness (basic understanding of financials is preferable).
• Willingness to adapt to changing business needs and deadlines..
• Basic analytical ability with active listening skills.
• Adaptability, customer focused and confidentiality.
• Strong interpersonal skills; Capability to liaise, interact, coordinate and build rapport with people at all levels.
• Excellent time management skills and the ability to prioritize work.
• Must be a self-starter and have an appreciation of business growth and priorities.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational skills with the ability to multi-task.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

• University Degree preferably in Business related field such as Economics, Finance & Accounting from recognized institution by Commission for University Education.
• Chartered Institute of Securities Investment Certification will be an added advantage.

Experience

• Bachelor’s degree in Finance or a business-related field from accredited university.
• 3-5 years banking experience 2 of which must have been in loans administration.
• Knowledge of Credit and Operations.
• Sound working knowledge and understanding of general banking regulations and practices.