• Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.

Reports to: Senior Project and Business Improvement Manager

Job Purpose

• Responsible for conducting pre-installation site surveys at customer homes to assess requirements for AC installations.
• Provide detailed reports for preparation of quotations.
• Guiding customer on best possible options for installation of AC equipment.
• Supervising and signing off on installations to ensure compliance with safety and quality standards.

Job Responsibility and Accountability

• Conduct on-site surveys at customer locations to evaluate feasibility of AC installations.
• Assess structural, electrical and plumbing requirements, as well as obstacles to installation.
• Prepare technical reports and site assessments that support accurate quotation generation.
• Liaise with the sales team to ensure accurate quotations and that customer expectations and specifications are met.
• Coordinate with installation teams, ensuring work is completed according to the survey guidelines.
• Supervise installations, ensuring work is in compliance with any safety regulations, and has been done to Hotpoint standards.
• Maintain a record of surveys and installations, and any changes in scope that may have occurred in between.
• Provide technical advice to customers regarding their installation options
• Ensure minimal disruptions to customers during site visits and installation work.
• Maintain strong working relationships with suppliers and contractors to ensure timely project execution.
• Any other duties assigned by the supervisor.

Qualification

• A Minimum qualification of a Diploma in Refrigeration and Air Conditioning or any other technical course.

Experience

• At least 2 years’ experience in HVAC installation.
• Good communication skills.
• Able to generate the technical reports including site survey reports and invoices.
• Proficient in relevant computer applications.

Key Skills:

• Excellent Report writing skills.
• Excellent interpersonal skills.
• Excellent communication skills both verbal and written.
• Good problem analysis and solving skills.
• Computer skills.