The Retail Manager will be responsible for overseeing strategic growth and the day-to-day operations of the countrywide network of petrol stations. This includes managing the station staff, ensuring exceptional customer service, driving sales, monitoring stock levels, and ensuring compliance with all health, safety, and regulatory standards.

Key Responsibilities:

Strategic Planning and Sales Growth

• Developing and implementing a robust retail masterplan to position Trinity Energy Kenya Limited as a top ten retail player within the next 3
• Driving retail sales to achieve average throughput of 150,000 litres per month across
• Developing and maintaining the highest levels of customer service and brand offering.

Operations Management:

• Ensure efficient day-to-day operations of the petrol
• Oversee the fueling process, car wash, convenience store, and any other retail offerings.
• Monitor station performance and drive sales through effective
• Implement and maintain standard operating procedures (SOPs) to ensure smooth

Staff Management:

• Supervise, train, and motivate station
• Conduct performance appraisals and address any staffing issues
• Ensure adherence to company policies, including dress code, behavior, and work ethics.

Customer Service:

• Maintain high standards of customer service, addressing complaints and resolving issues as they
• Ensure that all customer interactions are professional, friendly, and Health, Safety, and Compliance:
• Ensure that all safety procedures are followed, including proper handling of hazardous
• Comply with local regulations and ensure the station is inspected regularly for safety.
• Maintain environmental standards and manage any risk associated with fuel

Financial and Stock Management:

• Monitor station expenses and report on financial
• Ensure the proper management of stock, including fuel, retail products, and other
• Work with suppliers to ensure stock is replenished and managed according to

Key Qualifications:

• Bachelor’s degree in business administration, Operations Management, or related
• Minimum of 7-10 years’ experience in retail fuel station
• Strong leadership and team management
• Excellent communication and customer service skills.
• Knowledge of safety regulations and industry