Human Asset Consultants Ltd was founded in August 2008 and is a Human Resources consultancy firm that was inspired by the belief that the success of any entity begins with discovering, developing and nurturing the skills, potential and talent of any human beingHuman Asset Consultants Ltd was founded in August 2008 and is a Human Resources consultancy firm that was inspired by the belief that the success of any entity begins with discovering, developing and nurturing the skills, potential and talent of any human being.

Role Responsibilities:

Operations

• Monitor inventory levels and ensure that products are in stock;
• Identify areas for improvement in operations and implement solutions;
• Coordinate order tracking and order management while providing issue resolution between parties;
• Act as primary resource for retail operations support, in areas involving policies and procedures;
• Act as a single point of communication between corporate office and store management;
• In collaboration with the supply chain department, develop operations calendar for stores to properly plan for upcoming projects, orders, vendors and key events;
• Attendance on calls, conferences and other meetings with store managers, vendors, exhibitions and retail operators;
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made;
• Identify, analyze and implement improvements to processes and ways of working to drive productivity and value added by the Retail function;
• Organize ad-hoc administration work for the Retail Operations team.

Leadership & People Management

• Provide training to staff on product knowledge, pricing and sales, customer service, logistics, retail software management and other related areas;
• Support and oversee HR departments and staff performance;
• Working with team leaders, managers, and department heads to learn departmental needs and goals;
• Identify and resolve any problems jeopardizing the smooth running of the market stores;
• Be part of the recruitment process of staff.

Marketing & Customer Service

• Ensure that all customers receive a high level of service and attention;
• Plan and execute promotional events and sales campaigns;
• Maintain store layouts and displays to maximize sales and optimize customer experience and satisfaction;
• Together with the Managing Director work on customer experience process improvements such as helping to administer labour management tool and customer experience measurement tool;
• Facilitate cross-channel feedback from customers and employees to management and Managing Director or Executive teams.

Finance & Compliance

• Support Accountants/Financial officers, budgets and expenses for each retail location;
• Keenly monitor and minimize all unnecessary expenses;
• Introduce new and innovative ways of cost efficiency and best practices;
• Perform regular store audits to ensure compliance with policies and procedures;
• Ensure that all activities conform to local, federal, industry and company standards.

Reporting & Communication

• Track sales figures and analyze trends to inform decision-making;
• Coordinate with store employees to ensure that they are meeting their sales targets;
• Submit monthly, quarterly and annual reports;
• Manage, monitor and report on store costs consumables, stationary, drinks and utilities;
• Prepare reports for retail management for Store Standards Reviews, physical inventories, customer shops and satisfaction;
• Remain in CC on all communication back to various departments to improve knowledge, disseminate deemed necessary information to stores, and ensure timely response from corporate office, suppliers and stores.

Qualifications/ experience:

• A bachelor’s degree in business or a related field (Business Administration, Accounts, Finance, Marketing etc.);
• Minimum 5 years of experience in retail management or operations with a strong understanding of the retail industry;
• 2-5 years relevant Administrative/ Bookkeeping / Payroll work related experience;
• Experience in Finance, Accounting, retails softwares (such as Zoho, QuickBooks, iTrade, Mycom etc.) or relevant field;
• Knowledge of purchasing, inventory, logistics, promoting, displaying and selling retail commodities, in and out of commodities;
• Relevant working experience in statistical/Retail Operations function with CRM experience preferred;
• Proven work experience as an Operations Coordinator or similar role;
• Must have strong computer skills, Word, Excel, Power Point and Access;
• Comfortable working in a dynamic and fast paced environment.