JOB PURPOSE

This job involves carefully dealing with returned items in the warehouse. It means receiving them, noting details, and updating records promptly and accurately in the company’s system. Doing this well helps the warehouse run smoothly and handle returned items effectively.

You will report to the Team Lead- Reverse Logistics. This is an on-site role in Nairobi, Central Business Park.

KEY JOB FUNCTIONS

• Ensuring all stock returns are processed in an efficient, accurate, and timely manner in the relevant systems, including Dynamics 365, M-Kopa-net, EAB, and Freshdesk.
• Maintain accurate records of all returns daily and capture accurate stock dispositions of aged, obsolete, and defective stock based on the source shop.
• Provide correspondence to other departments, e.g. fraud, field customer care, and field audit team, on the status of returned stock
• Achieve zero stock variance in inventory management by ensuring the accuracy of inventory system transactions.
• Participate in cycle counting, stock-taking, and reconciliation processes
• Process and transfer good/ok returned components to the main warehouse to be added to their stock and eventually go back to the market as good stock or swap stock
• Process and transfer faulty stock to repair/refurb locations on the system and physically for repair/refurb processes to follow.
• Produce various periodic and ad hoc reports, including aging/disposal reports and customer-allocated device reports.
• Liaise with the device operations, engineering, and telesales teams on faulty devices, components, and add-ons.
• Providing ad hoc necessary support to the various departments, e.g., the field operations team and the field audit team.
• Any other duties commensurate with the post as directed by the Team Lead- Reverse Logistics

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• Diploma/Degree in Stores /Warehouse management/Supply Chain Or any related field
• 1 year of work experience in a similar position
• Experience in using inventory management system
• Proficient in Excel
• Attention to detail and numerical accuracy
• Good presentation skills and ability to work in a team
• Exceptional work ethic and integrity