Rentokil Initial:

• Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
• We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
• Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
• We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
• Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in over 65 countries and we are ranked in the top 3 in 63 of those.

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms – across all sectors and industries where our customers look to us for our knowledge and integrity

Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa, Sub Sahara and Australia.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

You would be supporting the Business in Nairobi branch

Summary

A Vacancy has arisen for a Rider Technician in our Nairobi branch.

The purpose of this role ist to carry out visits to customer’s premises in order to complete contractual commitments or job instruction commitments as specified.  To identify any instances where customer service could be extended to include other Specialist Hygiene Services or other services offered by the Company, and advise the customer accordingly. You will have a sales leads target of 2 per month.

Your day-to-day responsibilities will include:

• Service customers’ premises in accordance with the contract or job specification.
• Undertake work in accordance with the safe systems of work as instructed by Manager/Supervisor;
• Comply with time allocations for specified work.
• Source for opportunities to cross sell and upsell the Company’s products & services to both existing and new customers
• Offer expert hygiene advice to the customers
• Write accurate and helpful service and advice reports and discuss these with the customer as may be needed.
• Carry out service in route programme order and follow the procedure laid down for the service of new contracts, jobs and complaints.
• Complete service cards and all other records correctly and at the proper time.
• Comply with the special instructions laid down for certain customers.
• You have a personal responsibility for your own health and safety and that of other people affected by the work you do. Use of the PPE provided by the company is mandatory
• Register material usage on the service documents accurately and honestly
• You must not tamper with, alter or change in any way, any item or equipment that has been issued to you or any other Rentokil employee.
• Adhere to company policies as explained by the YOU AND RENTOKIL booklet.
• Comply with Rentokil Initial work ethics and in particular compliance to key policies including Anti-bribery/Corruption provisions
• Quick turn-around time and punctuality on scheduled tasks
• Any other duties as may be allocated

Do you have what it takes?

If you want to be considered for this role you will need:

• Relevant Tertiary Education
• Valid and current riders licence
• Proficient in English – written and spoken
• Customer Care experience advantageous
• Numerical acumen
• Computer literate
• Integrity/reliability
• High energy levels (action orientated)
• Self confident/assertive/passionate
• Problem solving skills/solution driven
• Strong demonstration of the values of service, relationships and teamwork
• Be self- motivated and display a high energy level
• Excellent planning and organisational skills
• Team player with a collaborative style
• Demonstrates the ability to take the initiative
• Highly developed communication skills (written / verbal / non-verbal)
• Ability to form strong customer relationships at all levels