REF: TNH/HHR/ RCO /06/2026

• This role is to provide technical and operational support in identifying, analysing and measuring operational risks areas and make appropriate risk mitigation recommendations in accordance with the Hospital’s policies, procedures and guidelines.

ROLES AND RESPONSIBILITIES

• Participate in developing the annual work program for Risk and Compliance and implement the approved action plan;
• Participate in the development and upgrading of the Hospital’s Operational Risk identification and assessment methodologies;
• Conduct operational and process risk analysis in the Hospital’s clinical areas as per the Hospital’s Policies, Procedures and guidelines;
• Identify and measure possible operational risks of the Hospital based on aggregate measures of business activity such as gross revenue, fee income, operating costs, managed assets or total assets adjusted for off-balance sheet exposures, etc.
• Analyse operational risks including the potential loss arising from internal activities or external events caused by break down of information, communication, physical safeguard, business continuity, etc.;
• Perform tests and checks to monitor conformity with operational and process risk methodologies and standards as well as monitor effectiveness of internal control systems;
• Assist in investigations of process events and the preparation of reports including identification of systematic root causes and themes for escalation to the Head of Risk & Compliance;
• Aggregate and analyse risk events reported by the business units;
• Assist in identification of key risk indicators in different business units, as well as in formulation of action plans to address any gaps;
• Assist in development of operational risk registers for each department;
• Assist in investigations involving employees that are suspected of or have been involved in unethical behaviour, fraud, or other illegal activities against the Hospital or in relation to their work;
• Prepare training materials in operational and process risk;
• Provide assistance in conducting trainings on operational and process risk;
• Ensure that tasks are completed to the agreed standards within the agreed time scales; and
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

QUALIFICATION AND EXPERIENCE

The ideal candidate should possess:

• Bachelor’s Degree in Risk Management, Economics, Information Technology, Law, Accounting, Finance, or Banking from a reputable University.
• Professional certification in Risk Management; Financial Risk Management (FRM), RCP Level 3, Chartered Risk Analyst (CRA) or Governance Risk and Compliance Management (GRCM) is an added advantage.
• Minimum of 3 years’ relevant work experience