KEY ROLES & RESPONSIBILITIES

In more detail, the areas of responsibility include:

• Customer Service: Act as the primary point of contact, advising clients on procedures and providing updates in a professional and timely manner.
• Claims Processing: Registration, documentation, and analyse claims, including reviewing police reports and follow-up of general insurance claims (motor, property, liability, etc.).
• Liability Assessment: Determine if claims are valid based on policy terms and conditions. Guide the client accordingly and follow through with insurers.
• Settlement & Negotiation: Negotiate with insurers and other service providers (adjusters, investigators) to ensure fair and prompt settlement.
• Ensuring prompt payment for all documented claims.
• Assist in preparing claims reports and maintain the necessary registers.

Other Duties

• Support compliance with internal procedures, insurer requirements, and regulatory guidelines.
• Perform general administrative duties related to the claims function.
• Help identify patterns in claim types, frequency and severity to support risk management for our clients
• Stay updated on industry regulations and legal precedents that could impact claim outcomes

EXPERIENCE & PERSONAL QUALITIES

The following experience is preferred:

• Bachelor’s degree in Business, Finance, Insurance, or related field.
• Diploma in insurance is an added advantage
• 1 – 3 Years work related experience
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational and documentation skills.
• Good verbal and written communication skills.
• High level of integrity, professionalism, and confidentiality.
• Willingness to learn and ability to work in a team environment.