Key Responsibilities:

Operational Risk Support

• Monitor fraud check ensuring timely responses and follow-ups on outstanding queries.
• Review new merchant settlement requests, focusing on party information accuracy, completeness, and identification of potential risk issues.
• Monitor new client/matter onboarding and change requests to ensure all business intake forms progress in a timely manner.
• Upload and maintain critical documentation in the conflicts and risk databases.

Transaction Review & Fraud Analysis

• Review and process fraud filter alerts, escalate issues appropriately, and notify relevant stakeholders of suspicious or fraudulent activity.
• Perform daily review, investigation, and disposition of flagged transactions.
• Initiate effective communication with customers, cardholders, and financial institutions to verify information and manage chargebacks.
• Process and document chargebacks daily in line with established procedures.
• Identify, document, and communicate emerging fraud trends, suspicious transaction characteristics, and patterns.
• Collaborate closely with Customer Service teams to resolve customer inquiries related to investigations.

Reporting

• Prepare and submit reports on high-risk and potentially fraudulent accounts and transactions.
• Recommend new fraud rules and rule updates to mitigate emerging risks.
• Prepare periodic chargeback analysis and fraud trend reports to support decision-making

Qualifications:

• Bachelor’s degree in finance, Accounting, Business, Economics, Risk Management, or a related field.
• 4 years’ experience in risk management, fraud monitoring, transaction monitoring, or operational risk (preferably in fintech, banking, payments, or financial services).
• Practical experience handling fraud alerts, chargebacks, and transaction investigations.
• Excellent written and verbal communication skills, with a talent for storytelling.