Duties and Responsibilities

• Follow up on last expense claims and ensure payment is done within 48 hours upon confirmation by the Client.
• Monitor claim payments and generate various reports.
• Respond to clients’ enquiries effectively and ensure timely resolution of all issues raised.
• Follow up with Insurer for preparation of Discharge Vouchers and Payment of due claims.
• Verify and ensure that all the accompanying documents for Life claims are attached and forwarded to Insurer for payment within 7 days of receipt.
• Process critical illness and disability claims within the stipulated turnaround time.
• Ensure all clients are served efficiently and effectively.
• Ensure proper reports are prepared for teams based in the Counties as per agreed turnaround time.

Key Result Areas

• Timely claims payment
• Quality claims processing
• Quality customer experience

Key Competencies

• Strong analytical skills
• Attention to detail
• Excellent communication skills both oral and written
• Time management skills
• Flexibility and adaptability
• Strong interpersonal and organizational skills

Knowledge And Skills Required

• Skill in fostering client relations including the ability to effectively manage conflict
• Ability to establish and maintain effective working relations
• Ability to multitask and manage multiple projects at the same time
• Proficiency in Microsoft Excel

Professional and Academic Qualifications

• Bachelor’s degree in a business-related field.
• Certificate of Proficiency in Insurance.
• Two (2) year’s relevant experience.