Job Purpose

The RTO Agent main task is to coordinate live courier operations and ensure daily performance against a range of KPIs. Also to help us coordinate operations control center

Primary Roles and

Responsibilities

• Coordinate operations control center
• Maximize the productivity of resources (people, technology etc.)
• Coach and handhold agents to maintain high operations standards
• Monitor and improve order delivery time whilst minimizing order cancellations.
• Evaluate performance with key metrics (etc.)
• Ensure quality assurance checks are completed and maintained
• Optimize delivery times and maximize Gsat
• Assist all the three users to ensure satisfaction
• Analyze daily and weekly operation metrics with a macro view of the long-term success of cities.
• Mentor staff and provide them with support required in their roles.
• Give structured and actionable daily feedback to the Team Lead/Supervisor Academic

Qualifications

Diploma or Bachelor’s or equivalent training and/or least 6 months related experience preferred

Experience

• Being able to work under pressure and track thousands of m
• Very good command of English, both written and spoken
• Proficient in MS Office, G-docs and call centre equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
• Positive and patient
• Ability to multitask is highly recommended
• Ability to learn quickly and adopt to a fast-paced environment

Skills

• You are aligned with our company values and enact them both in your personal and professional life
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment,
• Communicating effectively with both colleagues and clients and following verbal and written instructions.
• Must be able to efficiently solve problems relating to sales, finance and transportation of goods in locations both nationally and overseas.