Key Responsibilities

• Managing and maintaining the SACCO’s ICT infrastructure, networks, servers, and applications.
• Providing technical support to users and ensuring minimal system downtime.
• Administering the Core Banking/SACCO Management System and related digital platforms.
• Monitoring system performance and implementing improvements.
• Managing ICT security, access controls, backups, and disaster recovery procedures.
• Maintaining network equipment, firewalls, routers, switches, and internet connectivity.
• Ensuring data integrity, confidentiality, and compliance with ICT policies.
• Coordinating software upgrades, installations, and system integrations.
• Maintaining ICT asset inventory and software licenses.
• Supporting mobile banking, internet banking, ATM, and agency banking platforms.
• Preparing ICT reports and recommendations for management.
• Training staff on ICT systems and emerging technologies.
• Perform any other duties as assigned by the Chief Executive Officer.

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field.
• Professional ICT certifications such as CCNA, CCNP, CISA, CISM, CEH, CompTIA Security+, Microsoft, or related certifications will be an added advantage.
• Minimum of three (3) years’ relevant work experience in ICT systems administration, networking, or ICT support, preferably within a SACCO, microfinance institution, or banking environment.
• Experience in managing Core Banking/SACCO Management Systems.
• Knowledge of network administration, cybersecurity, database management, and system administration.
• Experience in disaster recovery planning and data backup management.

Competencies and Skills

The ideal candidate should demonstrate:

• Strong analytical and problem-solving skills.
• Excellent troubleshooting and technical support capabilities.
• High level of integrity and confidentiality.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong project management and organizational skills.
• Ability to work independently and as part of a team.