9 Feb 2019

Safaricom Job Vacancy : Merchant Onboarding Officer

Welcome to JobwebKenya.com. This website helps you to achieve your career dream by linking you to vacancies from Top Companies in Kenya. Job Seekers are also exposed to best articles for career growth and development. Click Here to Subscribe for Job Alerts We strongly advise graduates not to pay money before getting a Job. Report fraudulent jobs to [email protected]


We are pleased to announce the vacancy of Senior Officer – Merchant On boarding in the Enterprise service Delivery within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Merchant On boarding Manager – Enterprise service Delivery, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.

Responsibilities

  • General Administrative support for the Acquirer & Merchants;
  • Ensure achievement of 100% SLAs on Merchant processes;
  • Liaise between Safaricom, Merchants, acquirers, and regional sales teams;
  • Provide back-up for Merchant customer acquisition activities;
  • Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities;
  • Provide administrative support in Activating & support to recruited merchants;
  • Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets;
  • Communicate on issues of non-compliance/irregularities to Partners;
  • Ensure prompt & efficient set up of  acquired/new Merchant outlets  and business Partners;
  • Ensuring that Merchant in the regions achieve transaction value targets;
  • Facilitate attendance to walk-in customers;
  • Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants;
  • Preparing correspondence on internal and external requests;
  • Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested.

Qualifications

  • Bachelor’s Degree from a recognized university
  • At least over 1 year experience in handling merchants in various touch points
  • Highly results and performance oriented
  • Good communication and presentation skills
  • Excellent team player with good management skills
  • Excellent Excel Knowledge
  • Flexible approach to work

How to Apply

Apply here for the Merchant Onboarding Job






Dont Miss Latest Jobs In Kenya. Subscribe Today. CLICK HERE




Apply for this Job