KEY RESPONSIBILITIES:

• Develop and maintain strong relationships with existing and potential customers.
• Maintain and grow the existing SAHL customers through enhanced Relationship
• Achieve the set targets in terms of numbers and values for both Liabilities and Assets
• Provide expert advice to customers on banking products, services, and principles to help them make informed financial decisions.
• Monitor and Manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.
• Ensure Portfolio At Risk (PAR) for the branch SAHL facilities is below 5%
• Ensure timely and accurate collection of information & data necessary for processing of customer’s loan applications and account opening documents within SLAs.
• Participate in SAHL Banking product campaigns and provide leadership for sales team in cross selling SAHL products

The Person

For the above position, the successful applicant should have the following:

• University Degree from a recognized institution.
• Professional Qualifications/certification in Sharia /Islamic Banking is an added advantage
• At least 4 years General Banking experience of which one must have:
• 2 years sharia Banking knowledge
• 2-year experience in Sales.
• 2-year experience in Customer Service/Relationship Management.
• 2-years’ experience Credit Analysis is desired.
• Demonstrated consistent high performance in role(s) held in the last three years.
• Possess sound knowledge of bank products and ability to offer product solutions to business clients.
• Excellent communication and presentation skills.