16 Jan 2020

Sales Account Relationship Manager, Sector Manager – Large Enterprise & Public Sector at Safaricom Kenya

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Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA

1. Sales Account Relationship Manager

View Safaricom’s Salaries

DESCRIPTION

We are pleased to announce the following vacancy in the Enterprise Sales & Retention – Large Enterprise and Public  Sector  within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Sector Manager – Enterprise Sales & Retention – Corporate & Public, the position holder will develop and manage relationships and service experience among Manufacturing, Hospitality, Retail, Transport & Logistics organizations to ensure growth, profitability and retention.

Job Responsibilities

  • To identify growth, upselling and cross-selling opportunities within among Manufacturing, Hospitality, Retail, Transport & Logistics organizations.
  • To Develop Strategic plans for Account/ Relationship engagement and ensure implementation of tactical plans including pipeline management
  • Develop strong relationships at CXO level within the Target Market List (TML) and wider Buying Centers to understand mid-to-long term Organizations objectives.
  • Drive identification and adoption of relevant segment propositions
  • Formulate Account Development Plans, Opportunity Roadmaps and Pipeline Management for sales cycle
  • To effectively manage the existing and new accounts through improved customer experience by managing end to end process and ensure compliance to service agreement requirements
  • Develop and execute customer ring fencing strategies among Manufacturing, Hospitality, Retail, Transport & Logistics sectors.
  • To respond to enterprise customer related issues so as to provide consistent quality of service and get excellent customer rating.
  • To prepare weekly and monthly reports on Sales Performance and Market Insights from day to day engagements.

QUALIFICATIONS

Job Requirements

  • Degree in Commerce/ ICT or Business related;
  • Sales experience of 4-5 years preferably managing in a B2G or B2B environment;
  • Knowledge/ Work experience in ICT, among Manufacturing, Hospitality, Retail, Transport & Logistics organizations will be an added advantage;
  • Strong relationship building skills, preferably from a major blue chip company;
  • Drive identification and adoption of relevant segment propositions

Additional Details;

As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

  • An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
  • Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
  • Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
  • Scanned copy of University Certificate or letter from the University requesting for internship
  • Scanned copy of your National ID / Passport-Legal Form of Identification

 

2. Sector Manager – Large Enterprise & Public Sector

View Safaricom’s Salaries

DESCRIPTION

We are pleased to announce the following vacancy in the Enterprise Sales & Retention – Corporate & Public Department within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Description 

Reporting to the Senior Manager- Financial Services and Insurance – Enterprise Sales & Retention – Corporate & Public, the position holder will manage a team of Account Relationship Managers. The key objective is to coordinate team in driving segment propositions and business revenues to exceed targets. This will be through acquisition and retention of baseline under their management.

Job Details

  • Identify growth prospects and specific opportunities in the sector
  • Craft strategic plans for sector penetration and guide sector team on tactical plan execution
  • Supervise the development of a sales pipeline for the sector
  • Identify growth opportunities and up-selling and cross – selling potential within the assigned sector.
  • Direct management of a maximum of five Key accounts in the sector
  • Provide leadership for customers in understanding segments requirements and recommend relevant segment propositions to achieve those goals
  • Supervise development and executions of customer ring fencing strategies
  • Develop strong relationships with customers at CxO to maintain ongoing revenue stream
  • Manage all customer escalations with relevant stakeholder in the organization and ensure closure
  • Participate in developing responsive propositions in conjunction with segments team
  • Develop customer value propositions and presentations
  • Ensure all accounts are managed through Vodafone Way of Selling model
  • Review and interrogate sales reports of Account Managers
  • Coach, mentor and develop the ARMs within the sector
  • Weekly reports on sector performance and submission of sector plans on immediate sales and pipeline outlook in the vertical review.
  • Enforce real time use of Sales systems (Faneli etc.) by ARM

QUALIFICATIONS

Job Requirements

  • A bachelor’s Degree. (A business related disciplines with an IT/Commercial bias will be an added advantage)
  • 4-5 years working experience managing key accounts in a B2B environment
  • Proficiency in Safaricom Propositions with an added advantage on Enterprise Solutions
  • Experience in C level engagement is highly advantageous
  • Demonstrable experience leading Teams/projects with ability to engage different stakeholders
  • Strong relationship building skills preferably from a major blue chip company
  • Ability to inspire and manage a sales team
  • New business development skills.
  • Demonstrate ability to deliver results i.e. meet and surpass targets

How to Apply

Use the link(s) below to apply on company website.




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