Our client, a leading retailer of educational books for learners and teachers in Kenya is looking for a hardworking customer-oriented Shop assistant. The successful candidate will be responsible for assisting the store manager with working the floor, providing customer service, restocking the shelves and managing inventory.

Job Responsibilities

• Receiving, processing, and organizing shipments and deliveries accordingly.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions to encourage purchases.
• Performing regular price audits to identify and correct price discrepancies.
• Processing customer payments using the shop’s point of sale (POS) system.
• Addressing and resolving customer complaints in a professional manner.
• Performing end-of -day cleaning duties.
• Maintaining an in-depth knowledge of store items to provide recommendations as needed.

Other Requirements

• A minimum of 3 years’ proven experience as shop attendant.
• Diploma/Degree in sales and marketing or relevant course is preferred.
• Strong organizational skills.
• Detail-Oriented and effective communication skills.
• The ability to use Labeling and pricing equipment as well as the point of sale (POS) software.
• The ability to work and stand in a fast-paced environment.
• Exceptional customer service skills.