About the Role

We are expanding our franchise network, by identifying and selling our sanitation products and services. We are looking for Sales Associates who will be responsible for customer acquisition and retention and leading the sales and customer life cycle.

Duties and Responsibilities

Meet established sales targets, goals, and quotas within the assigned territory.

• Generate new leads every month.
• Ensure that 80% of the new leads generated are converted.
• Ensure 100% retention of new customers month-on-month.

Market & Customer Expansion

• Establish plans and strategies to expand the customer base in the assigned sales area.
• Mapping and data collection to enable validation of a specific market territory.
• Maintain contact with clients in the market area to ensure high levels of client satisfaction.
• Keep clear records of customer details in alignment with our client processes to ensure adherence.

Support and operations 

• Report any operational issues within their sales area.
• Execute sales support processes to expedite the conversion of sales (FLR, issue GR forms, training, lease agreement signing).
• Ensure 100% FLRs are conducted accurately.

Requirements

Qualifications

• Diploma or degree in any Business or related field of study.
• 2-3 years of previous experience in field-based sales i.e. Working in FMCG or previous knowledge of informal settlements is required.
• Comfortable working in informal settlements of Kisumu e.g. Nyalenda, Manyatta A,B, etc.
• Confident and persuasive communicator (English and Swahili and the local language is required)
• Good interpersonal skills, effective communicator, attentive to detail, strong problem-solving and interpretation skills.
• Self-starter – Flexible and adaptable, able to perform tasks without repeated instructions, demonstrate sound work ethics.
• Demonstrable experience in handling multiple customer demands, and target-based sales.
• Flexible and adaptable, able to perform tasks without repeated instructions, demonstrate sound work ethics.

Physical Job Demands

• 90% of the job is field-based mainly in working in the informal settlements presenting to Plot owners, Institutions, and business people within Kisumu.
• Applicants must be physically fit and can walk/ stand for long hours
• Applicant must have a working smartphone to make use of our Sales App
• We will only consider candidates based in Kisumu.