Job Summary:

Our client is looking for a dynamic Sales Consultant to join their retail team at the Mombasa Branch. The ideal candidate will have a solid background in sales, a passion for customer service, and the drive to perform in a fast-paced, retail environment. This role is customer-facing and requires strong interpersonal skills, attention to detail, and a proactive, solution-oriented mindset.

Key Responsibilities:

Customer Service

• Welcome customers in a professional and friendly manner.
• Identify customer needs and provide tailored product recommendations.
• Resolve customer queries, concerns, and returns promptly and effectively.

Sales Generation

• Promote and sell ceramic products to meet personal and store sales targets.
• Upsell and cross-sell products to increase sales value per transaction.

Product Knowledge

• Maintain comprehensive knowledge of all ceramic products and offerings.
• Stay up to date with new arrivals, specifications, and applications.
• Educate and guide customers to make informed purchase decisions.

Merchandising & Display

• Ensure product displays are well-stocked, visually appealing, and aligned with store standards.
• Assist with seasonal and promotional setups to enhance store aesthetics.

Stock Management

• Monitor inventory levels and notify management of low stock or fast-moving items.
• Participate in regular stock counts and help minimize losses or damages.

Team Collaboration

• Work effectively with team members to achieve store goals.
• Provide support during peak hours, promotions, or team absences.
• Attend staff meetings, sales briefings, and training sessions.

Compliance & Store Standards

• Adhere to company policies and standard operating procedures.
• Ensure cleanliness, orderliness, and safety in the store environment.
• Follow security and safety protocols at all times.

Qualifications & Skills:

• Proven experience in retail sales, preferably in a similar industry (tiles, ceramics, hardware, home improvement).
• Strong communication and interpersonal skills.
• Excellent customer service skills with a solution-driven approach.
• Ability to thrive in a busy, target-driven retail setting.
• High attention to detail and strong organizational abilities.
• A proactive, enthusiastic, and professional demeanor.