Key Responsibilities

• Visit potential/existing customers to demonstrate all the services and products offered by the Company.
• Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
• Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region
• Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
• Mediate the price increase process with the clients
• Undertake debt collection and maintain your customers within agreed credit terms
• Meet the desired and agreed sales target on a monthly basis
• Maintain and manage a healthy sales pipeline and meet the calls per day target
• Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
• Carry out account management for allocated customers in line with procedure and best practice
• Monitor the day-to-day commercial performance of each account within your territory.
• Support the tendering teams with customer surveying and quotation process
• Actively support the conversion of sales leads
• Partake in and support marketing activities in line with the strategy
• Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc
• Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
• Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Critical Competencies

• Establish SMART objectives for self and others
• Be enthusiastic and work with energy to achieve company standards and goals
• Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
• Plan, organise and prioritise workload effectively Act Commercially

Requirements
Key requirements

• A diploma or degree qualification in any business course
• A good grasp of the Company’s products and services
• minimum of 2 years experience in Direct or Field sales
• Strong selling skills
• Demonstrated ability to generate leads
• Self-drive and initiative in current role
• Valid driver’s licence, with a minimum of 2 years experience
• Any relevant tertiary education