Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi’s UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk through the forest grove and ample parking.

Job Summary

• Reporting to the Director of Sales and Marketing, the Sales Coordinator is responsible to support and assist the DOSM and Sales team members to achieve their set objectives and in their daily functions as well as to ensure the efficient functioning of the sales office.
• The Sales Coordinator provides the highest quality of service by ensuring that coordination, administration, communication, procurement and guest service function of the sales department is carried out in a professional, discreet, exact and prompt manner in accordance with company policies
• The function should focus on supporting business expansion, growth, and the necessary cultural evolution to support the business goals and objectives. The Sales Coordinator should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results.
• The Sales Coordinator acts as a brand ambassador for the hotel, reflecting the company culture and values. All work is carried out in accordance with company policies, procedures and service concepts according to local requirements and regulations.

Key Requirements:

Minimum Qualifications

• An open, positive and communicative personality
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability and skills to provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.
• Should be highly organized and set up effective tracking reports for sales team members
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
• Assists colleagues to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.
• Continuously seeks to improve the department’s efficient operation, and knowledge of own job function.
• Excellent report writing and guest communication ( both written and oral) skills
• Demonstrated ability to manage multiple complex processes under pressure is essential
• Must have an eye for detail and be logical
• Ability to proactively plan and manage the communication and activities between sales team and other departments

Minimum education:

• Degree / Diploma in Business Management

Minimum experience:

• revious sales or administrative experience in a busy sales & marketing department (hospitality- 5 or 4 star)
• Computer literate in Microsoft Window applications and or relevant computer applications required
• Working knowledge of hotel system ( including the property management system)
• Language skills: Very good command of written and spoken English, an active listener with high emotional intelligence to beable to discern and resolve issues or give consult where applicable
• Required certificates: Relevant post-graduate continuous development programs in area of expertise