5 Jun 2016

After Sales Customer Service Jobs 2016

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After Sales Customer Service Executive Job in Nairobi, Kenya
Industry: Motor Assembly
Location: Nairobi
Salary: 40 – 75K

Our client is in the Motorcycle assembly business with an established factory in Nairobi. They are looking to hire an After Sales Customer Service Executive to assist the After Sales manager in complaint resolutions, customer callback for quality assurance after a service and implementation of other prescribed customer satisfaction initiatives.

Customer Service Executive Job Responsibilities

  • Book in customers for service, update customers on progress of service and repair and communicate financial implications for paid up service to customers
  • Collecting, processing and analyzing after sales data
  • Communicate with After Sales department and Service Points regarding customer issues, warranty terms and conditions, and status of repair
  • Research, respond and resolve customer issues in a timely fashion & efficient.
  • Retrieve information from our systems (based on customer inquiry) and present constructively

How to Apply

Click here to apply

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