Main Responsibilities of the Job

• Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making
• Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales.
• Prepare quotations in a timely manner in line with the CFAO Mobility Kenya guidelines to assist close sales in a timely manner.
• Create sales orders in the system to facilitate timely invoicing.
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities
• Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention
• Advise clients on finance packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimize customer complaints and enhance the closing of sales deals
• Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention
• Actively participate in promotional and customer training activities to market the
  company’s products and services to increase product awareness for enhanced sales
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the CFAO Mobility Kenya brands
• Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget
• Support in the unit ordering process to ensure optimal stock holding at all times
• Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
• Assist customers in filing government tax documentation e.g. itax in order to prepare advance tax documents

Minimum level of experience and competencies required to perform effectively in the role

• Degree in sales and marketing or other relevant field
• 3 years’ working experience in sales in sales in the automotive industry
• Proficient in Microsoft Office applications/computer literacy
• Driving Skills
• Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
• Excellent Customer Service skills