Job Summary:-

The Sales Manager will be responsible for effective management and leadership of the Direct Sales Team, ensuring assets & liability targets are achieved, maintained, while supporting the Direct Sales Representatives (DSRs).  Also responsible for managing relations for existing customers brought by the Team & maximizing sales opportunities across the Bank.

Key Responsibilities: –

• Manage and lead the DSR Team
• Extensively marketing and promoting the Bank’s products & services
• Work with the branch network to ensure compliance with policies and procedures for referred clients.
• Training & Development for DSR Team
• In liaison with the Senior Manager Retail, develop budgets and individual targets for the DSRs and summarize them under the Balanced Score Cards.
• Manage sales pipelines and leads
• Attend to all customers’ queries and advise them where necessary, takeover of escalated client inquiries, contacts and follow-through to conclusive business.
• Assist in organizing promotional events and ensuring attendance by team & target group.
• Write and submit accurate and timely DSR reports to Management including projects & up to date business positions.
• Maintain accurate records of discussions, correspondence and DSR documentation including minutes of meetings.
• Market survey and market intelligence reports for information, planning and to guide management decision; identifying patterns and trends and use the information for process and service development.
• Supervise all DSRs work/ activities.
• Train and prepare performance reports on DSRs; coach, mentor and regularly appraise the DSRs including quarterly and annual appraisals against their Score Cards.
• Assist Branches in following up the new clients to fund the accounts
• Cost management: Claims; travel etc.
• Continually review policies and procedures relating to DSRs
• Organize meetings with DSRs on customer issues or any other issues relating to sales.
• Administration: Leave management; monitoring of attendance, disciplinary matters.

Key Measurables: –

 Qualifications

• Hold a bachelor’s degree in business administration, Marketing, Public Relations or a related field.
• Professional Marketing/Sales qualifications; Banking qualifications a plus.
• Have a minimum of three (3) years relevant work experience in a similar position with proven result-oriented track record.
• Have strong sales, marketing and customer service orientation/experience.
• Experience in banking a plus but not mandatory.

Competencies & Attributes

• Personality: A go-getter, energetic, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
• Sound knowledge of the Bank’s products and services; policies and procedures governing customer accounts.

Job skills:

• Client and commercial focus
• Have a high sense of commitment, professionalism, passion & drive
• Passion for selling excellent customer service.
• Ability to make sound decisions and handle complaints.
• Ability to probe and negotiate with difficult customers.
• Have good PR/interpersonal skills, outstanding reporting skills, problem analysis and listening ability.
• Supervisor/leadership ability: Responsibility and ability to grow, support and develop talent within DSR Team.
• Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet and email.
• Honest and with high integrity.