Key Responsibilities

• Ensure the smooth operation of the sales department, implementing proactive sales initiatives to maximize hotel revenue.
• Work diligently to enhance guest satisfaction, responding promptly to inquiries and resolving issues effectively.
• Meet sales targets and hotel objectives by executing strategic plans and initiatives.
• Lead and mentor the sales team, fostering a culture of growth, development, and performance.
• Manage costs and inventory while maintaining productivity and performance standards.
• Build and maintain strong relationships with key stakeholders.
• Analyze business performance and provide recommendations to drive financial success.
• Ensure compliance with all relevant legislation, planning, delivering, and documenting best practices for internal and external audits.

Qualifications

• Proven experience in a sales management role within the hospitality industry, preferably in a hotel environment.
• Strong leadership and team management skills with the ability to inspire and guide a sales team to success.
• Strong negotiation and closing skills, with a track record of securing high-value contracts.
• A commitment to delivering outstanding guest service with a genuine passion for the hospitality industry.
• Proficiency in using sales and CRM software, as well as Microsoft Office Suite.
• Personal integrity and the ability to work in a demanding environment that requires excellence.