Key Responsibilities:

Order Processing & Management:

• Process customer orders and ensure timely and accurate delivery of products/services.
• Work closely with the technical, operational and logistics teams to ensure client product expectations are met and ontime delivery.
• Track and update on order status.

Customer Management:

• Act as the first point of contact for customers, handling inquiries related to orders, quotes, product specifications, and delivery timelines.
• Provide support to customers during the sales process, ensuring satisfaction and building longterm relationships.
• Receive and manage customer complaints.

Sales Support & Coordination:

• Assist the sales team with administrative tasks such as creating sales reports, presentations, and quotes.
• Manage the CRM system to ensure all sales data is current and accurate.
• Monitor sales performance and provide insights into opportunities for improvement or optimization.
• Coordinate with the finance department to process invoices, manage payments, and track account status.
• Support in managing customer accounts, including maintaining account records, payment schedules, and resolving any discrepancies.

Database Management & Reporting:

• Maintain accurate records of customer interactions, sales opportunities, and order history.
• Prepare regular sales reports for management, highlighting key metrics, trends, and performance indicators.
• Analyze sales data to provide actionable insights for the team.

Product & Service Knowledge:

• Stay uptodate on the company’s products, services, and technical specifications to provide accurate information to customers and sales teams.
• Collaborate with the technical team to ensure an understanding of product updates and new offerings.

Records Management:

• Ensure all salesrelated documentation (contracts, orders, agreements) is accurate and compliant with internal policies and legal requirements.
• Maintain filing systems for easy retrieval of documents and customer information.

Preferred Skills:

Technical Knowledge:

• Knowledge of the company’s specific industry and its technical products or services is an advantage.
• Experience working with sales, technical and operational teams.
• Technical background would be an added advantage

Sales Support Tools:

• Experience with a CRM tool and proficient in Microsoft office suite
• Experience using project management or order processing systems

Educational Background:

• A Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Technical or engineering knowledge is a plus

Experience:

• Proven experience (2-3 years) in sales administration or a similar role, ideally within a technical or B2B environment.
• Strong understanding of business processes, customer relations, and technical product specifications.