Requirements

• Diploma or Bachelor’s Degree in Sales, Business Administration or a related field.
• 3-5 years of experience in sales operations, administration and sales team supervision.
• Experience within FMCG or Fresh produce(FFV) sector.
• Strong analytical and reporting skills.
• Excellent communication and team coordination abilities.
• Ability to work in a dynamic and fast-paced environment.

Key Responsibilities

Sales Operations

• Ensure excellent customer service by addressing issues related to pricing, product quality, and delivery timelines.
• Support training, coaching, and performance management of the sales team.
• Monitor daily sales performance, promotions, and field activities.
• Ensure compliance with sales processes and systems (DMS usage, reporting, collections, etc.).
• Track market trends and competitor activities to support strategic decisions.
• Handle customer inquiries and coordinate with relevant departments.
• Support continuous improvement of sales processes and workflows.

Fulfillment

• Oversee deliveries, drivers, and fulfillment teams.
• Manage inventory reconciliation, returns, and collections.
• Support product availability reporting and stock updates.
• Monitor order fulfillment and claims resolution processes.

Process Improvement

• Identify inefficiencies in fulfillment and sales processes.
• Recommend and implement process improvements.

​​​​​​​Reporting & Documentation

• Prepare reports on fuel consumption, costs, and operational metrics.
• Document discrepancies and operational incidents.

Efficiency & Cost Optimization

• Plan efficient delivery routes to reduce fuel consumption.
• Implement fuel-saving strategies and monitor usage.
• Analyze costs and identify savings opportunities.
• Support budgeting and cost control initiatives