Key Responsibilities:

• Business Development: Develop and execute an individual sales strategy focused on outbound sales, including cold calling and nurturing leads, to establish and maintain strong business relationships.
• Customer Engagement: Understand customer needs and specifications to propose tailored solutions that deliver exceptional value.
• Sales Management: Ensure timely invoicing and manage the credit control process, following up on outstanding amounts due.
• Quality Assurance: Handle all sales inquiries and customer concerns in accordance with our Quality Management System, ensuring a professional and courteous approach.
• Product Knowledge: Effectively demonstrate product samples and communicate specifications and variations to align offers with customer requirements, including the recommendation of custom design solutions
• Professionalism: Be punctual for customer meetings and adhere to HSE requirements during site visits, presenting yourself professionally.
• Clear Communication: Communicate with customers clearly and concisely, confirming verbal agreements in writing to avoid ambiguity.
• Team Collaboration: Liaise with senior management to provide client feedback and ensure accurate and timely quotations.
• Public Relations: Promote the company’s products and services while upholding a positive corporate image.
• Customer Satisfaction: Expedite the resolution of customer problems and complaints to maximise satisfaction and enhance the reputation of our Events division.
• Documentation: Accurately document all sales inquiries and follow-ups in the Sales Inquiry Form (SIF) and update details in the CRM system.
• Production Coordination: Collect and communicate customer requirements for production, ensuring all sales orders are confirmed and signed as necessary.

Qualifications:

• Business-related degree or equivalent, with at least 2 years of experience in outbound sales selling high-value products
• A proven track record in outbound sales, particularly in construction, interior design, sales of custom design solutions or hospitality, is a plus.
• Ability to understand and articulate customer’s requirements and recommend custom design solutions to suit their application from a range of a combination of materials
• Hands-on experience in engaging with diverse stakeholders and effectively addressing their unique needs within a complex organisational structure
• Excellent communication and interpersonal skills, focusing on establishing long-term business relationships.
• Highly motivated, target-driven, and able to work independently and collaboratively within a team.
• Strong organisational skills and attention to detail to effectively manage multiple inquiries and sales processes.
• Familiarity with CRM systems and sales documentation.