About the role

• We are looking for a skilled sales support specialist to coordinate sales functions in our team and ensure high levels of customer intimacy. The ideal candidate will be apt in building strong relationships with the KAM team and our strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.

Key responsibilities

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders.

Qualifications and skills

• Proven experience in a sales or customer care environment
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Diploma or Degree in business administration, sales or relevant field