Key responsibilities:

• Provide first-level support/response to prospects and clients’ requests or issue escalations as needed, in line with the SLA requirements, the scope of authority, and budgetary guidelines.
• Maintain high-level customer engagement throughout the sales cycle with regular updates, feedback, and on-the-job training to customers.
• Clearly communicate the progress of prospective projects to internal and external stakeholders.
• Remain in constant liaison with the Sales Manager to ensure Prospective Deal Stages accurately reflect the CRM
• Managing incoming and existing business alongside the Sales Manager
• Coordinate with the cross-functional teams to ensure business target achievements (prospective deals are converted) and commercial service expectations are met.
• Serve as a point of contact for prospects, clients, and internal teams.
• Respond to incoming calls, webform inquiries, website chats and general company emails.
• Plan & Facilitate customer presentations, training, and materials on product applications for potential, new and existing customers to develop their skills and knowledge.
• Identify opportunities for process automation and optimization, with a focus on scalability growth.
• Developing methods, processes, systems, and tools to support our customers in each segment.
• Support the development and roll-out of systems and digital tools to improve the company’s effectiveness and efficiency.
• Assist in implementing an automated video series that people can watch to get started learning the platform.
• Assist in implementing the knowledge base articles to increase customer self-service without the need to rely on speaking to a customer support personnel.

Qualifications

• Must have experience in selling or supporting a SaaS or technical product.
• Must have experience driving customer success or account management
• Outstanding communication and interpersonal skills
• Strong presentation and articulation skills
• Hands-on experience in understanding the sales cycle
• Knowledge of working with a CRM
• Intermediate technical understanding of GPS tracking & telemetry
• Should be able to work in a fast-paced, high-pressure environment
• A customer-oriented attitude that drives results
• SaaS and B2B experience preferred.