Duties and Responsibilities:

• Take the leadership role as the Team Leader and mentor the staff towards the achievement of the company’s strategic objectives.
• Ensure the company attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Healthy Loan Portfolio.
• Develop and maintain critical relationships at the company to enhance business Development.
• Enhance relationships with partner companies, businesses and Institutions to grow business.
• Implement strategies on penetration of business segments, markets and sectors.
• Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with our line of work

Qualifications

• 3-5 years of experience as a team leader in a microfinance company
• Prior experience in handling salary advance as a product