As a Salesforce Developer and Administrator, you will be responsible for developing and providing support to users. You will be dealing with cases and will be building scalable and robust solutions. You will be using Agile development methodologies with a focus on high availability to end users and relevant partners. You will be expected to have a strong understanding of the Salesforce Platform architecture and development techniques.

Major Responsibilities

• Support Salesforce users by responding to, resolving and documenting resolutions of Salesforce cases.
• Design and develop new business solutions leveraging Apex, Trigger and Flows to a high standard but within the platform’s governance framework.
• Integrate Salesforce with a third-party systems.
• Regular use of design patterns and programming techniques to make code modular and reusable.
• Troubleshoot and fix bugs.
• Create and enhance functionality with Lightning Web Component.
• Maintain and continue to optimize system security.
• Code validation.
• Execute project deliverables within an agile scrum environment.
• Design and recommend development and configuration strategies with minimal guidance.
• Advise key stakeholders on technical solutions using knowledge of Salesforce’s overall capabilities.
• Develop intuitive user interfaces using JavaScript, jQuery and other technologies.
• Liaise with internal users and external vendors to resolve technical issues.
• Admin Support, user management and system configuration.
• Development of reports and dashboards.
• Documentation new processes and components

Key Working Relationships

Position Reports to: Director of Technology & Data

• Indirect Resources: Collaborates with other Technology & Data staff on multi-functional development and project teams.
• The Salesforce Developer & Administrator will regularly collaborate with other members of the team and integrations and automations developers, project managers, product managers and team members from across the company to ensure efforts are cohesive and in line with overall objectives.
• May collaborate with external vendors and consultants (including software developers).

Experience

Minimum Requirements

• 4-5 years demonstratable professional work experience in Salesforce development.
• 3-5 years of demonstrable Salesforce development experience in Apex, Triggers, Flows and LWC automation.
• Excellent understanding of Salesforce Platform Architecture including development tools and techniques.
• Excellent communication and interpersonal skills.
• Knowledge of Agile framework and practices.
• Excellent time management.
• Experience in working with Excel for data manipulation.
• Strong customer service orientation.