Location: Nairobi, Kenya
Experience: 3 – 6 years in Networking, including 2+ years hands-on SD-WAN
Working Hours: Rotational shifts + on-call support
Reporting to: NOC Manager / Network Operations Manager

About the Role

• We are looking for an experienced SD-WAN L2 Engineer to provide advanced troubleshooting, configuration and operational support across multivendor SD-WAN environments. The role will own escalated incidents, execute approved changes and provide technical guidance to L1 engineers.

Key Responsibilities

• Troubleshoot escalated SD-WAN, routing, tunnel, security and application performance issues.
• Diagnose overlay/underlay failures, packet loss, latency, jitter, MTU and routing issues.
• Configure and troubleshoot traffic steering, QoS, segmentation and WAN failover.
• Support device onboarding, configuration deployments, replacements, upgrades and backups.
• Troubleshoot BGP/OSPF, IPsec VPNs, NAT and LAN/WAN integration.
• Execute approved changes with proper validation and rollback procedures.
• Analyze logs and packet captures and conduct root cause analysis.
• Coordinate with OEMs, ISPs, field engineers and customers during incidents.
• Mentor L1 engineers and maintain technical documentation and SOPs.

Technical Expertise

• Cisco Catalyst SD-WAN (Viptela): vManage, vSmart, vBond, cEdge/vEdge, OMP, TLOCs, BFD, IPsec, policies & segmentation.
• VMware SD-WAN (VeloCloud): Orchestrator, Edges, Gateways, Business Policies, DMPO, HA & routing integration.
• Fortinet Secure SD-WAN: FortiGate, FortiManager, FortiAnalyzer, SD-WAN rules, IPsec, routing & HA.
• Strong knowledge of TCP/IP, BGP, OSPF, VLANs, NAT, QoS, IPsec and network segmentation.
• Experience with MPLS, leased lines, broadband and LTE/5G backup links.
• Proficiency in CLI troubleshooting, packet capture and incident/change management.

Requirements

• 3 – 6 years of networking experience, including 2+ years hands-on SD-WAN support.
• Strong expertise in at least one listed SD-WAN platform and working knowledge of the others.
• Degree/Diploma in IT, Computer Science, Engineering or equivalent experience.
• CCNP or relevant vendor certification preferred.
• Strong communication, incident ownership and documentation skills.
• Scripting, API or network automation knowledge is an advantage.