Job Description

Security Operations

• Lead and manage the day-to-day operations of the Security Department.
• Develop, implement, and continuously improve security policies, procedures, and standard operating procedures (SOPs).
• Ensure adequate security coverage for all hotel operations, events, restaurants, bars, back-of-house areas, parking facilities, and guest rooms.
• Conduct routine patrols and inspections to identify and mitigate potential security risks.
• Ensure effective control of access points for guests, employees, contractors, and suppliers.
• Maintain high visibility throughout the property to deter incidents and promote guest confidence.

Safety & Risk Management

• Conduct regular risk assessments and implement preventive measures.
• Ensure compliance with health, safety, and fire regulations as required by Kenyan law and Accor standards.
• Lead the hotel’s emergency preparedness initiatives, including evacuation procedures and crisis response plans.
• Coordinate fire drills and emergency simulations.
• Investigate accidents, incidents, theft, fraud, and security breaches, preparing comprehensive reports and recommending corrective actions.
• Monitor and reduce operational risks through continuous improvement initiatives.

Leadership & Team Management

• Recruit, train, coach, and develop the Security team.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a culture of accountability, professionalism, and exceptional guest service.
• Lead departmental meetings and toolbox talks.
• Ensure officers maintain high grooming and professional standards.

Guest & Employee Experience

• Provide a secure environment that enhances the overall guest experience.
• Respond promptly and professionally to guest security concerns.
• Support the People & Culture department in investigations where required.
• Promote safety awareness among all employees through regular training and communication.
• Build strong working relationships with department heads to proactively address security concerns.

Compliance & Administration

• Ensure full compliance with Accor operational standards, brand requirements, and local legislation.
• Maintain accurate records including incident reports, occurrence books, investigation reports, key control logs, and security audits.
• Prepare weekly and monthly security reports highlighting incidents, trends, and recommendations.
• Manage departmental budgets effectively while controlling costs.
• Ensure licenses, certifications, and statutory requirements remain current.

Qualifications

• Bachelor’s Degree in Criminology, Security Management, Business Administration, or a related field.
• Professional certification in Security Management is an added advantage.
• First Aid, Fire Safety, or Emergency Response certifications are desirable.
• Membership in a recognized professional security body is an added advantage.
• Minimum of 5 years’ experience in hotel security, with at least 3 years in a supervisory or managerial role.
• Experience managing security operations in a large hotel or multi-property environment is an advantage.
• Proven experience in crisis management, investigations, and emergency response.