Job Description

Key Responsibilities

• Lead and oversee all day-to-day security operations of the hotel, ensuring the safety and security of guests, employees, visitors, premises and assets.
• Develop, implement and continuously review security procedures, risk assessments, access-control measures and loss-prevention strategies.
• Monitor and manage CCTV, access control, key control, security equipment and other security systems to ensure effective protection of the property.
• Lead the response to security incidents, conduct investigations, preserve evidence, prepare accurate reports and ensure timely escalation to management and relevant authorities.
• Develop and coordinate emergency, crisis and evacuation procedures and conduct regular drills to ensure operational readiness.
• Lead, supervise, coach and develop the security team, ensuring appropriate deployment, performance, discipline, professionalism and compliance with hotel standards.
• Ensure compliance with applicable Kenyan laws, regulatory requirements, hotel policies, brand standards and security best practices.
• Maintain effective working relationships with management, employees, guests, external security providers, police, emergency services and other relevant stakeholders.
• Provide security awareness, emergency response and loss-prevention training to employees and promote a strong safety and security culture across the hotel.
• Prepare and maintain accurate security records, reports, logs and documentation, and provide management with regular updates, recommendations and security risk insights.

Qualifications

• Diploma or Bachelor’s Degree in Security Management, Criminology, Risk Management, Police/Defence Studies, Business Administration or a related field.
• Relevant security management certification or professional training.
• Minimum 5 years’ experience in security, with at least 2–3 years in a supervisory or managerial position.
• Experience managing a security team in a hotel, hospitality, corporate, commercial or similarly high-risk environment.
• Good knowledge of security operations, investigations, emergency response and risk management.
• Strong knowledge of CCTV, access control and other security systems.
• Good understanding of Kenyan security and occupational safety requirements.
• Experience working with police, emergency services and external security agencies.

Additional Information

• Experience in a luxury hotel or international hotel brand.
• Training in fire safety, first aid, emergency response or crisis management.
• Knowledge of hotel security standards and loss prevention.
• Membership of a relevant professional security organisation.
• Knowledge of data protection and confidentiality requirements.