Our client in the security sector is seeking to hire a vigilant, disciplined, and tech-savvy Security Operations Controller to join their operations team.
This role involves real-time monitoring of CCTV systems, alarm responses, radio communication, and ensuring smooth coordination across security teams. The ideal candidate must have prior experience in a security control room environment.

Key Responsibilities:

Surveillance & Monitoring

• Monitor CCTV cameras, alarm systems, tracking tools, and other security technologies.
• Maintain round-the-clock surveillance to detect unusual or suspicious activities.
• Record all incidents accurately in the system and escalate as required.
• Conduct virtual patrols through camera feeds and take immediate action when needed.
• Ensure proper operation of all monitoring equipment and report any faults.

Incident Response & Coordination

• Respond promptly to alarm triggers and dispatch response teams without delay.
• Communicate clearly with guards, patrol teams, and supervisors using radio and other communication channels.
• Follow established escalation procedures during emergencies or incidents.
• Maintain communication discipline using proper phonetic and radio procedures.

Control Room Operations

• Keep the control room secure, organized, and compliant with company protocols.
• Maintain data confidentiality and ensure all logs, recordings, and reports are well documented.
• Coordinate with other departments, emergency services, and stakeholders when necessary.
• Perform routine equipment checks and ensure all systems are running optimally.

Qualifications & Experience:

• Diploma or Bachelor’s degree in Security Studies, Criminology, or a related field.
• Minimum of 1–2 years’ experience working as a Security Controller in the private security industry (Mandatory).
• Hands-on experience with CCTV monitoring, alarm systems, tracking tools, and other digital surveillance systems.
• Tech-savvy with solid computer skills.
• Strong command of English, including phonetic alphabet communication.
• Ability to work in shifts and handle high-pressure situations.
• Additional training in CCTV operations is an added advantage.

Personal Attributes:

• High level of integrity and confidentiality
• Keen attention to detail
• Excellent decision-making and situational awareness
• Strong communication and teamwork skills
• Ability to multitask and remain calm under pressure