DUTIES AND RESPONSIBILITIES

• Conduct routine system checks and monitor factory cameras for suspicious activity, unauthorized access, security breaches, and system faults.
• Record security incidents, document observations, escalate serious cases, and support responses to alarms and security breaches.
• Manage security communications, respond to external customer calls, retrieve CCTV footage, and ensure secure handling of recordings.
• Monitor guards’ alertness, searches, and compliance with established security procedures.
• Maintain CCTV and incident registers, report system faults, and prepare control room, haulier, and violation reports.
• Coordinate journeys for sales staff visiting high-risk areas, conduct risk assessments, and provide security updates and route guidance.
• Verify driver, vehicle, and load details, process weighing transactions, confirm weight accuracy, and resolve system variances.
• File weighbridge tickets, prepare daily reports, share them with relevant stakeholders, and undertake other assigned duties.

Requirements

• Minimum of KCSE Certificate with a grade of C and above
• Minimum of 2 years experience as a control room operator
• Experience using relevant technology and security equipment (e.g. CCTV, Computers, 2-way radio, and security software)
• Experience in reporting and emergency response planning
• Excellent knowledge of security protocols and procedures
• Proficient in MS Office and Google Suite
• A valid Certificate of Good Conduct, less than 1 year old date of issue
• An analytical mind with problem-solving skills
• Strong attention to detail and ability to detect irregularities in security and logistical processes.
• Ability to handle high-pressure situations and respond swiftly to security threats
• Excellent organizational and multitasking abilities
• Fluent in written and spoken Swahili and English. Additional languages are a plus
• Excellent Communication Skills – clear and courteous on the phone, 2-way radio and email