Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa

Responsibilities

• Identify and onboard high potential sellers that align with the platform’s goals
• Guide new sellers through account registration, ensuring they understand the platform’s policies and procedures.
• Maintain regular communication with sellers, address their inquiries and share updates on platform initiatives
• Develop and implement strategies that maximize sellers’ sales growth and profitability
• Monitor stores’ sales performance and identify opportunities for growth
• Provide guidance and support to sellers to help them optimize their product listings, improve fulfillment processes, and enhance customer satisfaction
• Take the lead in the improvement of seller experience on Kilimall platform

Qualifications & Experience

• Minimum of a Bachelor’s degree in Business Administration, Sales, Marketing
• Experience in sales, account management, or business development
• Excellent communication, negotiation, and relationship-building skills
• Strong customer service orientation
• Ability to work independently and manage multiple tasks
• Knowledge of e-commerce best practices is an added advantage