Purpose for the Job

Manage key accounts and ensure business retention and organic growth.

Duties and Responsibilities’

The duties and responsibilities are:

Business Retention

• Relationship management with various client contacts.
• Understand the client’s priorities.
• Draw up and ensure implementation of the client promise plan.
• Ensure client annual service plan is in place and adhered to.

Carrier Management

• Seek appropriate wordings.
• Develop service level agreements.
• Ensure clients are placed with secure carriers.

Operational

• Invoicing and collection of underwriter endorsements.
• Issue policy documents to clients.
• Audit policy documents to ensure they reflect the client’s expectations.
• Grow accounts organically.
• Claims Management.
• Support sales team.

Key Result Areas

The accountability areas are as follows;

• Quality Service & relationship management.
• 100% Business Retention.
• Debt Management.

Key Competencies

Knowledge And Skills Required

• Organizational and analytical skills
• Excellent communication skills.
• Persuasion skills.
• Five (5) years of experience in general insurance

Professional and Academic Qualifications

• Bachelor’s degree in business.
• Diploma in Insurance