Purpose for the Job

The job holder will be responsible for managing both corporate and individual international private medical insurance accounts, while also supporting the operations related to these accounts.

Duties and Responsiblities

Renewals & Organic Growth

• Maintain a 100% retention rate for policy renewals.
• Conduct in-depth broking to understand client requirements before renewal.
• Manage and nurture client relationships to ensure continued business.

Administration

• Oversee timely administration and updating of insurance policies.
• Maintain and update a centralized database for all corporate and individual insurance covers.
• Ensure accurate income booking in the financial system.
• Manage credit control processes.
• Provide high-quality customer service to clients.

Technical Competence

• Demonstrate high-level expertise in IPMI products for corporates and individuals.
• Interpret and communicate financial and technical proposals to clients.
• Build and maintain trusted advisor relationships with clients.
• Stay updated on international product knowledge, market trends, and new developments.
• Foster and maintain strong relationships with insurers.
• Regularly gather market intelligence on renewals and competitor offerings.

Key Result Areas

• Client Retention & Growth: Achieve 100% renewal retention and foster long-term client relationships to drive organic growth.
• Operational Excellence: Ensure timely and accurate administration of policies, database management, and financial controls.
• Market Competitiveness: Monitor market trends, competitor offerings, and ensure Minet’s products remain competitive and relevant.

Key Competencies

• Technical Expertise: Fair knowledge and understanding of IPMI products and offerings.
• Client Relationship Management: Ability to build and sustain long-term client relationships.
• Analytical & Market Intelligence: Strong analytical skills to understand client needs, market trends, and competitor offerings.
• Negotiation & Networking: Skilled in negotiation and expanding professional networks.
• Operational & Financial Management: Proficient in policy administration, credit control, and accurate financial management.

Knowledge And Skills Required

• Attention to Detail
• Analytical Thinking
• Strong Negotiation Skills
• Self-Motivated & Self-Driven

Professional and Academic Qualifications

• Bachelor’s Degree in a Business-related field
• 3 years relevant experience in a similar position within the IPMI industry.
• Experience in insurance client service management