Purpose for the Job

• To protect and grow the International Medical portfolio through proactive client engagement, exceptional service delivery, trusted advisory support and the successful retention of corporate and individual clients.

Duties and Responsiblities

• Manage the end-to-end renewal process for assigned corporate and individual International Private Medical Insurance (IPMI) accounts.
• Build and maintain strong client relationships to drive retention, satisfaction and portfolio growth.
• Identify and mitigate retention risks while coordinating solutions with insurers and internal stakeholders.
• Present renewal proposals and provide expert advice on benefits, cover options and policy changes.
• Identify opportunities for upselling, cross-selling and benefit enhancements across the portfolio.
• Maintain accurate client records, policy documentation and membership administration in line with service and compliance standards.
• Deliver prompt and effective resolution of client queries and complaints while maintaining exceptional service levels.
• Conduct regular client reviews and engagement activities to strengthen relationships and support long-term retention.

Key Competencies

• Expertise in IPMI products, client servicing and account management.
• Strong relationship management and client retention capabilities.
• Commercial acumen with a focus on portfolio growth and business development.
• Ability to interpret and communicate technical insurance solutions effectively.
• Strong insurer relationship management and negotiation skills.
• Proactive problem-solving and risk management capabilities.
• Excellent stakeholder engagement, communication and analytical skills.

Knowledge And Skills Required

• At least 3 years’ relevant experience in a similar role within the IPMI industry.
• Experience in insurance client service management.
• Demonstrated track record in client retention and relationship management within a service-driven environment.

Professional and Academic Qualifications

• Bachelor’s Degree in a business-related field.
• Diploma in Insurance; AIIK or ACII.