Responsibilities

• Be the primary point of contact and person of trust for your clients
• Monitor swift implementation of new clients/services
• Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
• Provide consultative guidance to clients
• Maximize client retention by negotiating contract renewals at sustainable rates
• Learn and self-develop continuously through trainings and other learning opportunities
• Participate actively in various internal projects, contributing to organisational strategy and organisational learning
• Pro-actively identify and pursue up- and cross-sell opportunities
• Align the company’s service proposition to the client’s needs while ensuring operational efficiency
• Coordinate complaint and problem resolution with other departments

Profile/Skills

• 5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)
• Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plus
• Strong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.
• Excellent knowledge of English and French. An additional language is a plus (Spanish, German, Arabic)