Job Purpose:

• The job holder will be responsible for ensuring effective administration of Group Life and Credit Life business through operational excellence and intermediary relationship management.
• Assist the Assistants/Officers to meet the set SLAs and TATs by providing basic guidance on processes and procedures.

Key responsibilities:

• Business Retention & Growth – Ensure retention by providing superior services, regular client visits and attending scheme renewal meetings to advise clients on cover enhancements.
• Relationship Management – Building strong and effective business relationships with our existing clients/intermediaries. Support collaboration with internal and external partners.
• Scheme Compliance – Ensuring all schemes are on-boarded, administered and managed in full compliance with existing legislation and internal processes and procedures.
• Risk and Compliance – Ensure compliance to procedures and processes.
• Credit Control – Participate in credit control meetings and assist in resolution of matters raised in the credit control meeting.
• Trainer and Subject Matter Expert – Serve as a subject matter expert and trainer to newly recruited Life Servicing Assistants.
• Member Education – Assist in planning member education and sensitization activities and initiatives.
• Reconciliation – Reconcile and prepare statements for assigned financial accounts and forward the same for approval to the Corporate Life Servicing Manager.
• Intermediary Management – Perform intermediary on boarding, prepare SLAs, ISAs and IPSAs and ensure sign of all intermediary related documents.
• Premium Collection – Manage premium collection and refund procedures for lost accounts. Monitor premium arrears for policy movements and share reports with Sales and Finance.
• Administration of combined solutions i.e. Group Life & GPA/WIBA policies.
• Generate and dispatch periodic customer statements.
• Prompt handling of queries from intermediaries and direct clients.
• Prepare reports as and when required.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Bachelor’s degree in a business-related field.
• Professional studies in insurance – AIIK or ACII.
• 3-6 years’ experience in a busy insurance company.

Technical/ Functional competencies:

• Knowledge of group life service operations.
• Knowledge of insurance industry and concepts.
• Planning and organization skills.