Job Description

Your responsibilities:

• Primary customer contact for Order Intake and follow up
• Interface between customer & logistics service providers (including warehouse & transport arrangements & communication
• Orders on Hand management, including back order follow up, monitoring & feedback
• Support to the Sales and Accounting Teams for Accounts Receivables related to RFC & POD processing & submissions
• Handle and respond to all customer requests.
• Support business with Automation projects related to customer data processing (order placement, order amendment etc)
• Coordination & monitoring of reverse logistics processes including processing of customer RFCs and Claims
• Customer 3rd Party Business coordination including processing & monitoring of battery & direct orders
• Facilitating export customer documentation & transportation processes
• Drive Business Operational Initiatives with O2C environment.
• Handling very low-level technical enquiries on parts availability.
• Support sales and marketing in promotional activity.
• Mentors junior staff within the department.
• Takes on additional responsibility for soft leadership topics.
• Drives key KPIs and projects.
• Is a key interface with other departments.

Qualifications

Education:

• Degree in supply chain / logistics or related field.
• Intermediate level MS Excel
• Vast exposure and drive for digitization.
• Customs and Foreign trade exposure.
• Logistical background.

Experience and knowledge:

• Computer literate, experienced in MS Office
• SAP knowledge experience is essential
• Good understanding of the supply chain processes
• Automotive parts sales experience an advantage
• Bosch Automotive product knowledge an advantage
• Strong team player.
• Mentor to others.

Your personal characteristics and skills:

• Solutions driven.
• Strong Customer Service focus.
• Fluent in English (speak, read and write)
• Able to handle pressure – sense of urgency
• Good communication skills – telephone and e-mail
• Pleasant nature, reliable and able to mix with external parties
• Analytical and detail oriented.
• Demonstrate Leadership ability.