Job Purpose Statement

• The role involves the evaluation, implementation, and support of IT infrastructure functionalities in alignment with the Bank’s Vision. It ensures system uptime in accordance with SLAs, manages capacity, plans for business continuity, and maintains uptime and high availability of server infrastructure.
• This position is also accountable for daily operational activities related to data center infrastructure. The incumbent collaborates closely with the information security team to enforce policies and procedures that ensure compliance.

Key Accountabilities (Duties and Responsibilities)

Server Infrastructure 40%     

• Implement infrastructure plans and designs as per the Bank’s requirements.
• Manage multiple OS platforms (Linux/Unix, Windows) and Microsoft 365.
• Deploy and manage virtual environments, including space and compute management, clustering, and HA/DRS.
• Evaluate and test new Data Center technologies.
• Streamline infrastructure documentation, including SOPs, DC inventory, server configurations, and system classification by criticality.
• Monitor systems, verify hardware integrity, review application logs.
• Ensure system uptime according to SLAs and SOPs.
• Coordinate with vendors on infrastructure maintenance, support, and upgrades.

Business Continuity Planning     20% 

• Ensure successful backups and address any failures.
• Conduct regular restoration tests.
• Develop Business Continuity Plans using VMware, storage, and backup technologies.
• Support and execute detailed Disaster Recovery plans for the bank.
• Coordinate BCP deployment with partners.
• Collaborate with internal IT/business units for BCP maintenance and deployment.
• Manage disaster recovery procedures for all systems.

Security, Risk and Compliance 20%  

• Regularly maintain servers and VMware hosts.
• Manage OS patching and upgrades to compliant versions.
• Address audit findings and enforce policies to prevent recurrence.
• Run and share audit scripts.
• Manage Group Policy Objects.
• Patch and upgrade ESXi Servers regularly.
• Periodically review user permissions and access in shared folders and Active Directory.
• Ensure segregation of PR, DR, and UAT environments.

Learning and Growth     20% 

• Participate in projects and other infrastructure initiatives.
• Actively seek to learn, grow, and remain current with technological advancements.
• Share knowledge with colleagues within the department.
• Train level one support teams on end-user issue resolution.
• Document daily processes comprehensively.

Job Specifications

Academic:  

• A bachelor’s degree in computer science, Information Technology or related field

Professional:  

• Professional qualifications in IT e.g. HCIA, RHCSA, RHCE, VCP, ITIL, MCSE, MCITP, MCP, other relevant professional qualifications in IT field would be added advantage.
• Project Management certification and experience is preferred e.g. PRINCE2, PMP

Desired work experience:  

• Data center management and virtualization (VMware, Azure, etc.)
• Minimum 5 years in IT, hands-on with RHEL, VMware, AD, SAN Storage, Commvault
• Unix/Linux experience (Ansible, Satellite, etc.)
• Proficient in Windows Enterprise servers
• Experience with multiple server models (rack mount, blades)
• Process automation expertise
• Knowledge of system security and data backup/recovery
• Familiarity with SAN storage arrays
• Microsoft 365 and Active Directory Services
• Collaboration with 3rd party vendors
• Banking or financial services experience is a plus