Key Responsibilities

• Utilize various open-source technologies
• Use various tools to orchestrate solutions
• Build independent web-based tools, microservices and solutions
• Write scripts and automation using Perl/Python/Java/Bash
• Configure and manage data sources like MySQL, Mongo, Elasticsearch, Hadoop, etc
• Configure and manage queuing systems like Kafka, RabbitMQ, etc
• Supervise and lead a systems administration team
• Scheduling and Overseeing Preventive Maintenance of the Server/System Infrastructure
• Ensure 99.99% availability of the System Infrastructure
• Serve as a Level 2/3 escalation for all System incidents
• Ensure System documentation is updated
• Manage System Inventory and spares
• Manage Configuration of all Systems (backup configuration and application of standardized configuration templates to Systems)
• Ensure the System team is upskilled and fit for role in an environment of evolving System technologies
• Liaise with the ITSM/Service Delivery manager to manage projects and IT&S processes and procedures.
• Ensure System licenses are valid and initiate acquisition of the same before expiry
• Managing day to day operation of internal System infrastructure and outsourced services, including hosted environment.
• Providing support to internal and external customers
• Development and maintenance of security protocols and controls
• Maintenance and development of business continuity solutions and disaster recovery (DR, back-ups, contingency planning)
• Perform regular audits and performance monitoring of mission critical infrastructure and processes

KEY PERFORMANCE INDICATOR

Financial Perspective KPIs:

• Financial loss due to operational failure or incorrect processing Customer Perspective KPIs:
• Internal customer satisfaction
• System Uptime achievement
• Service Availability per SLA

Operational

• Successful update of Policies and Procedures (P&P)
• Cycle time taken to complete activities (SLA)
• Number of training days
• Document quality
• Success rate of IT resolution

QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES

• Bachelor’s degree in computer science/engineering or Relevant Field Required
• RHCE or equivalent
• Fintech, Telco / Service Provider experience is an advantage
• 8+ years’ experience managing Systems running on Linux and Microsoft
• Strong troubleshooting skills is key
• Team Player
• Degree in Computer Science/Telecommunication or related degree
• Ability to work with cross-functional teams to deliver projects and IT services
• Responsible for all IT infrastructure, processes, and projects
• Working knowledge of enterprise data center technologies including storage platforms, network switching, and security infrastructure within a virtualized data center
• Continuous integration tools such as Jenkins, Hudson, etc
• Minimum of 8 years DevOps experience
• Minimum of 8 years’ experience in managing complex Linux based infrastructure
• Minimum of 8 years’ experience in at least one scripting language and automation language
• Minimum of 8 years’ experience with administering data sources including MySQL, Couchbase, MongoDB & Elasticsearch
• Minimum of 8 years’ experience with containerization technologies such as docker, Kubernetes, Rancher
• Minimum of 8 years’ experience with virtualizations/HCI technologies such as VMware, Proxmox, RH KVM.
• Familiarity with a broad portfolio of Cloud infrastructure tools and experience with cloud infrastructure management and automation technologies (Chef, Puppet)
• Highly motivated with demonstrable enthusiasm for role
• Strong leadership, management, and communication skills
• IT project management experience
• Ability to configure and administer Active Directory, Microsoft365 and Azure Cloud AD is an added advantage.
• Experience implementing and managing hosted or web-based systems within a Windows environment
• Deep knowledge of Setup and Management of load balancing solutions (HaProxy, NGINX)
• Experience of implementation and managing high availability and rapidly scalable environments
• Internet technologies – DNS, SMTP, Proxies, Cache
• Security best practices (hardening, vulnerability scans, DMZ etc.)
• Storage and back-up methodologies