About the Role 

The Senior Field Credit Collection Officer will be responsible to oversee and manage our field credit collection team. The ideal candidate will be responsible for supervising the day-to-day activities of the field collection agents, ensuring the timely collection of outstanding payments, and implementing strategies to minimize delinquency rates. The Field Credit Collection Supervisor will play a crucial role in optimizing collection processes, driving performance improvements, and fostering a culture of excellence within the team.

Key Responsibilities

• Lead, supervise, and motivate a team of field credit collection officers to achieve collection targets and objectives.
• Conduct regular field visits to monitor officer performance, provide coaching and support, and identify areas for improvement.
• Develop and implement collection strategies and action plans to reduce outstanding receivables and improve cash flow.
• Review and analyze collection data and metrics to track performance, identify trends, and make data-driven decisions.
• Ensure compliance with company policies, procedures, and regulatory requirements related to credit collection activities.
• Collaborate with the Credit Managers and other stakeholders to develop and implement policies, procedures, and controls to mitigate credit risks.
• Conduct training sessions and workshops for field collection officers to enhance their skills, knowledge, and performance.
• Investigate and resolve escalated customer complaints or disputes in a timely and professional manner.
• Prepare regular reports and updates on collection activities, performance metrics, and key insights for management review.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Minimum of 3 years of experience in credit collection, with at least 2 years in a supervisory or leadership role.
• Proven track record of meeting or exceeding collection targets and KPIs in a similar industry or environment.
• Strong leadership and people management skills, with the ability to inspire, coach, and motivate a team.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency in using mobile devices, computer software, and data analysis tools.
• Knowledge of local regulations and compliance standards governing credit collection practices in Kenya.
• Valid driver’s license and willingness to travel extensively within assigned territories.
• Fluency in English and Swahili languages required.