About the job

The Senior IT Officer will be responsible for coordination of the ICT function in the company, ensure reliability and sustainability of information and communication resources.

Responsibilities

• Efficient allocation of computer hardware and software resources and related inventory management
• User training and support on the company’s ICT services
• Manage servers and ensure optimal operation of key services including Virtual machines, replications, data backups and recovery
• Installation, configuration, troubleshooting, maintenance and upgrading of the company’s ICT resources, both hardware and software
• Support and administration of Office 365 and Active Directory domains including managing users, user groups, and group policies
• Maintain and support business applications
• Formulation, implementation and administration of IT policies and best practices
• Conduct regular system audits and ensure optimal performance of the systems
• Schedule and perform general preventative maintenance tasks on computers, laptops, printers and any other ICT assets
• Record management within the ICT function
• Budgeting and cost management within the ICT function
• Preparation and presentation of ICT reports
• Team leadership and supervision
• ICT suppliers liaison
• Any other related duties that may be assigned from time to time

Qualifications

• 3+ years of helpdesk engineer experience
• 3+ years of verifiable, hands-on experience supporting organizations with multiple interconnected remote sites
• 3+ years supporting basic network technologies
• Experience with system integrations
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
• Expert in Microsoft Operation Systems required
• Good communication and interpersonal skills
• ITIL certification, Microsoft MCSA/MCP an added advantage
• Degree in Information Technology or related field